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What is a credit score?

Your credit score is compiled by separate credit reference agencies whose lenders ask about your history with credit before deciding on whether to offer you a product or not - for example how quickly you have paid back what you've borrowed, whether you have any outstanding debt, and so on.

Each credit reference agency has its own specific method of calculating a credit score, and some lenders will use their own algorithms too. Lenders will then use a score to assess how suitable a borrower you are for whichever product you have applied for.

Credit scoring means that whenever a credit application is made, data is pulled together on your past credit behaviour to help the lender determine what sort of borrower you are.

However, it is important to remember that you don't have one credit score that is arbitrarily tapped into a computer to decide your credit worthiness. The company looks at the data and makes its own mind up, based on what they see and what they decide is most important.

How does credit scoring work?

Lenders use the information that credit reference agencies provide them with to try to predict what sort of borrower you will be. This might give the impression that you're marked with a number from 1 to 10 that states whether you are a 'bad' borrower through to a 'good' borrower.

In reality, your credit file is simply some data held about you that reflects your history with credit and can give your lender a picture to assess how high-risk (and sometimes how high profit) a borrower you are.

What makes up my credit score?

A credit score is made up of information held by credit reference agencies, which lenders use to determine your suitability for a product. But what data do lenders use to make up your score?

Personal information

First, they use the information you entered on the form you used to apply for the credit. This is likely to include all the relevant information your lender needs relating to your income, employment circumstances, address, and so on. Although some of these details are only a formality, factors such as your income can play a part in how credit worthy you appear - simply because if you are on a lower income, you are more likely to have trouble repaying the credit.

It is very important to get all your details down correctly at this stage, as lenders use this as a starting point in predicting what sort of borrower you will be. Make sure you fill in everything correctly and are as honest as possible about your circumstances.

Creditors will also refer to the electoral roll to verify your personal information, so it is important to register on the electoral roll at your current address if you wish to apply for credit, whether or not you plan to vote.

Your credit history

Your payment history will impact your credit score as lenders will try to predict how likely you will be to repay any borrowing. That’s why it is important to make sure credit card payments are on time. Even if you have not had previous business with the specific lender in question, your credit behaviour will still be held by credit reference agencies and so will be looked into.

If you have borrowed and repaid with banks successfully in the past, you are more likely to be seen as credit-worthy now - but if you have had a history of late payments, your credit application will be looked on a little more sceptically.

Current credit agreements

Any existing credit agreements that you have in place will be considered. This includes existing credit cards, mortgages and personal loans. Your credit utilisation - how much of each credit facility you use - is a factor that may impact your credit score, as different lenders look for varying levels of credit utilisation when deciding on lending criteria.

Utility bills can have an impact on your credit score. If you live in a shared property, adding your name to the utility bills can affect your credit score and have a positive effect if they are paid by direct debit, as long as payments are made on time.

Your past behaviour with the lender

This applies if you are seeking credit from a lender you have already had business with; for example, if you are a customer of a bank, your financial circumstances can be looked at, and any past credit agreements can be checked.

What are Credit Reference Agencies?

There are three main credit reference agencies in the UK that each hold information on your past credit behaviour. These are Equifax, Experian, and TransUnion.

When you make a credit application, one or more of these reference agencies is contacted to get a picture of you as a customer - but what data will be held on you?

First, it's important to note that most of the data in your file will only go back 6 years. This means that how you've borrowed and paid back in the last 6 years will be looked at primarily, without regard to your history before that point - although generally a history of bankruptcy or CCJs will be looked at too, however long ago they occurred.

• Electoral roll: The electoral roll verifies your permanent address and informs your local council that you can vote. This information will be used to confirm your address, how long you have lived there, who you live with, and other residential details that the lender is interested in.

• Court records: Any appearances in court you have made to do with debt or bankruptcies, and if you have any CCJs (County Court Judgments).

• Other lenders: A record will be held of other lenders who have searched your file. If you have lots of these it may indicate that you have made lots of credit applications recently, giving the impression you are very much in need of it and therefore more of a 'high-risk' customer.

• Financial associations: Anyone that you have had a joint credit agreement with in the past, such as if you had a joint account with a partner, will be recorded. Where your partner's credit history has been less than pristine this could affect you.

• Frauds: If you have committed fraud with credit usage in the past this will be recorded.

• Credit Behaviour: This includes all the transactions you have had with banks and building societies such as loans, mortgages, bank accounts, credit cards, and so on. This will show what your general behaviour is when it comes to dealing with your finances, if you have repaid your debts on time and whether you have a history of missed, defaulted or late payments.

Using all this information your prospective lender will then decide your suitability for the product you have applied for. This means that you do not have a credit score that you carry around with you as such, just a collection of information that can be used to assess your credit worthiness when necessary.

In this way, it's important to be able to generate a healthy credit score, so that if you are ever in need of credit such as a loan or credit card, it will be available to you. Even if you like to keep away from credit and only spend what you have, it's always useful to have a good financial grounding in case you need credit in an emergency.

How do I find out my credit score?

It is possible to look at the information held on you by credit reference agencies to see what kind of scoring you might be given by a prospective lender. To do this you can apply online to, or to see your credit file, although this often involves a fee.

You can also purchase a summary report from all three agencies by going to, which will give you a good idea of the sort of information held on you. This will give you a chance to check that all the information is correct. It's worth looking at the data held on you by all three agencies, as generally, lenders will use a combination of two or three of the agencies to gather information.

As well as having an impact on whether or not you can secure credit for mortgages, loans, credit cards and so on, your credit scoring can also affect what sort of interest rate you are offered on any borrowings. If you are seen as more of a high-risk borrower, it's more likely that you will be required to pay a higher rate of interest on your debts than if you were seen as more low risk.

How to improve your credit score

Improving your credit score can have a range of benefits, from accessing better deals to increasing your chances of mortgage approval. It can take time to see change, but there are steps you can take to boost your chances of hitting a higher score.

• Register to vote at your current address so that lenders can confirm your personal information on any credit applications.

• Stay within your credit limits and make sure you pay bills on time. Late payments will be visible on your credit file for at least 6 years and can affect your ability to borrow.

• Don’t apply for too much credit in a short space of time. Use an eligibility checker before you apply for a credit card as this avoids leaving a hard check on your file.

• Check your credit score regularly to make sure the details are correct and up to date.

It's important to make sure the credit information held on you is correct and as healthy as it can be. If you're having trouble securing credit it is possible to improve your credit rating over time by taking the steps above to boost your score.